The CLIENT is a global leader in beauty products, founded in 1909. It has been involved in the adventure of beauty and has become the number one cosmetic group in the world. Since then, it has undergone major launches, acquisitions and opening of new subsidiaries.
The Problem
In 2008, the CLIENT was looking for a partner to support their Sales Order Processing for Consumer, Luxury and Professional Divisions.
The Solution
Solution and Transition
The CLIENT partnered with Prople to provide services for their daily ordering process. Prople’s task included taking phone calls and manually encoding orders using their ordering system. The main challenge in the course of the
engagement was the heavily manual process. To facilitate a more efficient way to deliver the service, an assessment of the CLIENT’s service delivery
requirements required for a “time and motion” study to observe actual workflow and turnaround time. The result of study enabled Prople to design and
introduce an in house tool for processing purchase orders online called PIMS (Prople Information Management System). PIMS provided a solution for
Consignment Sales and Inventory process, and for outright sales order
processing of Consumer Product Division. The system is capable of eliminating the manual encoding by using PIMS as a middleware to produce an uploadable file to the system.
Prople’s engagement expanded to other services such as IT Infrastructure
Management, Accounts Receivable, and Collections. In nine (9) years, the
project team grew from 10 to 30. This growth can be attributed to the team’s
effectiveness and efficiency in the delivery of the agreed services.
The principle of adopting best practices and continuous process improvement
is evident in the way Prople managed the engagement over the years, resulting to consistency in meeting the CLIENT’s standards and expectations.